Privacy Policy

Who we are

Look 4 Mortgages Ltd is the data controller for the personal information we hold about you. Our registered address is 1 Carr House Road, Shelf, Halifax, HX3 7QY.

If you have any questions about how we handle your personal data, please contact us at [email protected] or call 0800 009 6231.

What information we collect

We may collect and process the following personal information: your name, address, date of birth, contact details (phone, email), financial information (income, outgoings, existing debts), employment details, credit history, and health information where relevant to protection products.

We collect this information directly from you when you enquire about our services, complete our forms, or communicate with us by phone, email, or in person.

How we use your information

We use your personal information to provide mortgage and protection advice, process applications on your behalf, comply with our legal and regulatory obligations, and communicate with you about your case.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Legal basis for processing

We process your personal data on the following legal bases: performance of a contract (to provide the services you have requested), compliance with a legal obligation (regulatory requirements as an FCA-authorised firm), and legitimate interests (to manage our business and improve our services).

Where we process special category data (such as health information for protection products), we do so with your explicit consent.

Who we share your information with

We may share your information with mortgage lenders, insurance providers, solicitors, and other third parties as necessary to arrange the products and services you have requested.

We may also share information with the Financial Conduct Authority (FCA), the Financial Ombudsman Service, or other regulatory bodies where required by law. We do not sell your personal data to third parties.

How long we keep your information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

As an FCA-regulated firm, we are required to retain certain records for a minimum of five years (or longer for mortgage and pension-related advice). After this period, data is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to: access the personal data we hold about you, request correction of inaccurate data, request erasure of your data (in certain circumstances), object to or restrict our processing of your data, and request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Cookies and website data

Our website may use cookies to improve your browsing experience. We do not use cookies to collect personally identifiable information without your consent. You can control cookie settings through your browser.